Frequently asked questions

I placed an order and did not receive a confirmation email. What should I do?

Once orders are placed, a confirmation email will be sent to the email address provided at checkout. Please be sure to double check that your email is correct and complete. If it is, be sure to check your spam folder if you are still having trouble finding it. If your email address is incorrect, please reach out to info@phabichic.com. We would be happy to update it for you and resend the confirmation email.

I want to cancel my unshipped order. What should I do?

If you have placed an order and it has not been shipped. Reach out to us at: info@phabichic.com as soon as possible so that we can cancel the order for you.

I want to cancel my shipped order.

What should I do?

Unfortunately, once an order has shipped we are unable to cancel it as the package will have already left our warehouse. If you would like a refund, please send us an email at: info@phabichic.com and kindly return the package to the sender unopened. Please note that shipping costs are non refundable and all returns are subject to a 20% restocking fee.

I ordered the wrong item. What should I do?

If your package has not yet shipped, reach out to us as soon as possible so that we can either cancel or adjust the order manually for you.

Orders

Shipping

I received an email that says my package has been shipped/fulfilled, why haven't I received it?

Fulfilled and shipped mean that the order has been packaged and dropped off to the post office not that the package has been delivered. Be sure to review your shipment email to determine the shipping method you chose and the delivery times associated with it.

The website says I get free shipping over $50, why was I still charged?

Free shipping is only applied to orders that reach a total of $50 BEFORE taxes and AFTER any discounts have been applied.

Can I track my package?

Whether or not a package includes tracking all depends on the shipping method that was selected at checkout. Please see the shipping methods below:

U.S. Orders

USPS Priority Mail (1-4) Business Days): This method takes 1-4 business days to arrive not including the day it ships, weekends or holidays and it DOES include tracking which will be sent to you via email once your package has shipped.

The tracking information for my package says delivered but I haven't received it. What should I do?

Check your mailbox. All of our packages are delivered directly into the mailbox of the address provided at checkout. For reference, our packages come in small envelopes. Packages will NOT be left on the doorstep.

Be sure to check the address you provided at checkout. Is it complete and correct? Is it missing a unit #? Is the postal code correct?

If all of the information is correct, be sure to contact your postal carrier to determine whether the package was accidentally marked as delivered or if it was delivered to a different address that way they can remedy the issue for you. If all of these steps are followed and the issue remains unresolved, please reach out to us at info@phabichic.com so that we can assist you.

Why has my package not been shipped?

Please keep in mind that we ship out packages within 24 hours Monday to Friday. We do not ship packages on the weekends or holidays as postal offices are closed. If you have ordered a package that includes tracking, the tracking will not be updated until it has been shipped and scanned by the postal carrier.

My order has been confirmed but has not yet shipped and there is an error in the address. What should I do?

If there is an error in your address for an unshipped package please email us at: info@phabichic.com as soon as possible so that we can update it for you.

My package has shipped and there is an error in the address. What should I do?

Unfortunately, once our packages ship we have no way of adjusting the delivery address. If you selected a method that includes tracking you can attempt to reach out to the postal carrier to have them update the address. If the package is returned to us, we would be happy to reship it to the correct address.

I have not received my package. What should I do?

Check your mailbox. All of our packages are delivered directly into the mailbox of the address provided at checkout. For reference, our packages come in small envelopes. Packages will NOT be left on the doorstep.

Be sure to check the address you provided at checkout. Is it complete and correct? Is it missing a unit #? Is the postal code correct?

If you are ordering from the US, we offer USPS First Class Mail Shipping and it takes 4-6 business days to arrive, not including the day it ships, weekends or holidays and includes tracking which will be sent to you via email once your package has shipped.

We also offer priority shipping that takes 1-4 business days to arrive, not including the day it ships, weekends or holidays and includes tracking which will be sent to you via email once your package has shipped.

Please note that once we ship out our packages, the delivery process is out of our control. If you have a concern regarding the delivery of a package that has tracking available, please reach out to the appropriate postal carrier prior to reaching out to us.

Returns

I would like to exchange or return my item(s). What should I do?

At this time, we only offer returns on our 14k gold items that arrive in sealed packages as long as they remain unopened. Please keep in mind that all of our returns are subject to a 20% restocking fee unless your item arrived damaged or broken. This is due to the nature of the products we carry and the fact that we cannot resell any items that are returned to us for sanitary reasons. Please reach out to us at info@phabichic.com if you have an issue and one of our specialists will be happy to assist you.

My item arrived damaged/broken. What should I do?

If your item was damaged in transit please reach out to us at: info@phabichic.com so that we can ship out a replacement for you as soon as possible.

I received the wrong item. What should I do?

If you believe that you have been sent the wrong item(s), double check your order confirmation to be sure that it was not an error when ordering. If you were in fact sent the wrong items please reach out to us via email at: info@phabichic.com with your order number and pictures of the incorrect item(s), if possible.